Customer satisfaction

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Customer Satisfaction Questionnaire

In accordance with Good Manufacturing Practice (GMP) PE009-16, ISO/IEC 17025:2017 and Standardised Pharmacopoeia, Sydney Scientific Laboratories seeks feedback (positive and negative), from our customers. Your feedback is greatly appreciated and will help us improve our services.

Questionnaire

Company Name:

Contact Person:

Date

Phone:

Email:

1. How satisfied are you with the staff’s willingness to assist with enquiries? (1 Not Satisfied - 5 Not Satisfied)

1 Not Satisfied

5 Very Satisfied

1. Additional comments

2. How satisfied are you with the range of tests offered?

1 Not Satisfied

5 Very Satisfied

2. Additional Comments

3. How satisfied you are with the testing services that you were provided with?

1 Not Satisfied

5 Very Satisfied

3. Additional Comments

4. How satisfied you are with the appearance and ability to understand the Certificate of Analysis?

Not Satisfied

5 Very Satisfied

4. Additional Comments

5. How satisfied you are with the quality of the analytical results?

1 Not Satisfied

5 Very Satisfied

5. Additional Comments

6. How satisfied are you with the turnaround time for testing?

1 Not Satisfied

5 Very Satisfied

6. Additional Comments

7. In which areas did Sydney Scientific Laboratories exceed your expectations?

8. How can Sydney Scientific Laboratories improve its service delivery?

9. Please list any additional comments or recommendations for improvement.

Thank you for the time and effort taken to complete this survey.

Your responses will help us provide a better service.

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Thank you for the time and effort taken to complete this survey.

Your responses will help us provide a better service.

T +61 2 8766 9280 | 71 Milperra Road, Revesby, 2212, NSW, Australia

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